Pakistan Telecommunication Company Limited (PTCL) has conveyed Nokia robotization, examination and AI programming to upgrade the client encounter and improve client care exactness and effectiveness.
Among the items turned out are Nokia Service Management Platform (SMP), which robotizes and streamlines the whole client care process, and altogether lessens an opportunity to determine client issues while improving precision.
Nokia SMP was sent over all PTCL Contact Centers in Pakistan. With this, client support agents are progressively productive with all important data including guided goals steps – presently accessible on a solitary sheet of glass.
PTCL clients would now be able to appreciate a superior generally speaking experience as Nokia SMP continually improves inconvenience forecast and goals ability, while decreasing client assistance costs. The product depends on Nokia Bell Labs AI calculations.
Additionally, PTCL clients would now be able to have an improved nature of experience across web network, IPTV and correspondences benefits by utilizing Nokia’s product arrangement.
PTCL and Nokia’s coordinated effort incorporates the as of now sent Nokia Network Analyzer – Copper, just as Nokia Network Analyzer – Fiber, to assemble bits of knowledge that give remote conclusion and investigating of last mile issues, further improving assistance quality and decreasing client support time and operational cost.
Moqeem ul Haque, Chief Commercial and Group Strategy Officer, PTCL, stated, “We are focused on digitizing our client encounter and decrease client exertion by significant client connections with higher on-the-spot goals. This task has empowered us to re-plan our work processes with expanded viability at a lower cost. Our coordinated effort with Nokia has extraordinarily quickened our experience and authoritative change.”
Henrique Vale, Head of Nokia Software for MEA, stated, “This go-live sending gives a few effective instruments that upgrade PTCL’s client support capacities and the client experience no matter how you look at it. We are satisfied with the sending with PTCL and anticipate further supporting one of the main telecom specialist organization in Pakistan for its advanced change endeavors.”
