The Pakistan Telecommunication Authority (PTA) has conducted independent Quality of Service surveys in nine cities in Punjab and Sindh, as well as on 13 motorways/highways throughout Pakistan.
A survey was also conducted in collaboration with Cellular Mobile Operators (CMOs) in eight Gilgit Baltistan cities. These surveys were conducted to assess the quality and performance of CMOs’ customer services.
CMOs were found to be mostly compliant in terms of data speeds. Network latency and page loading times, on the other hand, were both below the threshold.
Voice KPIs were also found to be below the licence threshold in some areas. Operators have been given the necessary instructions to improve service quality in order to meet the KPIs.
An automated QoS Monitoring and Benchmarking tool was used to validate Next Generation Mobile Service (NGMS), licences, Cellular Mobile Networks, QoS Regulations 2021, mobile network coverage, and QoS KPIs for voice, SMS, and Mobile Broadband.
Survey routes were chosen by drive test teams to cover main roads, service roads, and the majority of sectors/colonies within the surveyed areas.
CMOs were ranked according to set KPIs against respective licence thresholds and QoS rules in Mobile Network Coverage and Voice Services within surveyed cities and roads/highways.
The rankings in the Mobile Broadband Speed category are comparable. It ranks based on the fastest data download, upload, network latency, and webpage loading times.
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