Customers have become frustrated with Proton vehicle distributor and manufacturer Al-Haj Automotive in Pakistan because of persistent delivery delays. An anonymous consumer has complained about the company’s suspected Ponzi scheme in a letter to the Additional Secretary of the Ministry of Industries and Production (MoIP).
According to the client, he put down Rs. 4.97 million on January 10th, 2022, to reserve a Proton X70. The estimated delivery date was set for September of 2022. He continued: The car wasn’t delivered in September, and the dealership didn’t give any indication of when it would be. The dealership wrote me on October 7, 2022. This letter confirmed the price increase to Rs. 7.17 million (a rise of Rs. 2.2 million) and promised delivery within 30 days.
Customer further mentioned that he paid in full by December 2022 despite delivery delays and an unexpected price increase. “The corporation sent a ‘zero balance’ receipt indicating that I owe them no money. “Since then, however, there has been no shipment,” the letter continued.
According to the customer, the company wrote him a letter explaining the challenges in sourcing vehicle assembly kits owing to import limitations. However, the business has pledged a delivery by May 2023. It’s been over a year and seven months since the car was reserved, and the firm still hasn’t helped. The buyer said they had heard of other people being affected by the delivery delays.
In the letter, it said: It’s now quite evident that Al-Haj Automotive is engaging in fraudulent activity and endangering customers’ financial well-being. Their commercial dealings appear to be a Ponzi scheme, and they lack transparency.
The client has demanded that the MoIP investigate the business and perhaps take criminal action. He also said the Federal Bureau of Investigation (FIA) should look into the company and hold its owners and dealers liable for the emotional and financial hardship they’ve caused their clients.
The client has also taken the official Proton dealership to court.
He said that nobody who has reserved a new car from the dealership has heard back from anyone there. According to the lawsuit, the dealership issued reimbursement cheques to many customers, all of which have since bounced. He told this reporter that many car companies’ clients are suffering from extreme emotional anguish right now because of the company’s illegal irresponsibility.
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