Zoom has introduced a number of new features and upgrades, including virtual whiteboards and gesture detection. Zoom IQ for Sales, which employs AI to analyse calls, is one of the new features.
Gesture recognition has been added to Zoom. This implies that instead of clicking on a reaction, you can raise your hand or thumb to see it in the call by raising your hand or thumb.
It currently only supports these two motions and requires client version 5.10.3 or higher. It’s turned off by default at the client level, but it can be turned on at the account, user, or individual level.
Zoom has also released the Zoom Whiteboard, which is included in the Zoom desktop client, Zoom Meetings, and Zoom Rooms.
ZoomChat will be supported soon by Zoom. Sticky notes can also be used to put images to the whiteboard and store it after a meeting.
Zoom has also enhanced call quality and decreased voice delays in phone conferences for users in the Asia Pacific area. Zoom’s Asia Pacific data centre, which was recently updated, makes Call-Me outcalls.
The new DID number and free call number will be included in the meeting invitation if you choose Asia.
Other Zoom updates include the ability to toggle chat notifications on and off, as well as the creation of a central voting library. Breakout Room activity, such as screen sharing and audio and video status, is now visible to the host of the main Zoom session.
When a user joins the Breakout Room, Zoom will alert you. You may now record up to nine users in the spotlight at meetings and webins using cloud recording.
Security has been improved as well. When Zoom detects unusual activity, such as a new device or a login from a different country, on a work email account with no two-factor verification, it will prompt the user for a one-time password.
Participants in webinars can now respond to emojis, and hosts can also modify backgrounds and name tags.
Users can now toggle on or off automatic call recording for both incoming and outgoing calls in the Zoom Contact Center.
Users can establish and organise chat and SMS message channel flows using the contact center’s analytics. In the waiting room, you can also show the video to the consumer.
Transcriptions for voice emails can also be found in the inbox.
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