TalkTalk, a UK-based connectivity provider, is using Microsoft Viva Suite to launch Viva Connections and Viva Learning, which will provide employees with relevant news, conversations, daily tools, and training resources.
Viva is a Microsoft 365-powered employee experience platform that is deployed via Microsoft Teams. TalkTalk’s staff can now support 4.2 million landline, broadband, TV, and mobile service customers across the UK thanks to the platform.
TalkTalk will also create Viva Insights as a productivity and well-being tool to help individuals, teams, and organizations improve their work habits and business outcomes.
Artificial intelligence will be used by Viva Insights to automatically identify, process, and organize content into easily accessible knowledge for staff to use.
“TalkTalk has been investing for many years in digital workplace tools,” said Ian Turner, talent director at TalkTalk.
“With Microsoft Viva, we can further develop a fantastic employee experience that helps us attract and develop top talent at TalkTalk. The growth of the platform, including a new module powered by Ally.io to help people and teams build alignment and achieve better business outcomes, is exciting as we build a seamless experience for all employees.”
The company employs Teams for monthly company-wide, live events in order to ensure that all employees are connected in a hybrid working environment.
TalkTalk’s voice platform has been completely migrated to Teams, where the company holds 120,297 private chat messages, 2,864 calls, and 1,817 meetings per day.
“The pandemic forced us to adapt how we worked,” said Turner. “We took the opportunity to redesign our headquarters in Salford and Teams is now a critical part of our meetings experience there. It’s enabled seamless collaboration among our teams, whether they are sitting next to each other or some are working from home.”
TalkTalk has also built a booking app using Microsoft PowerApps to manage the return of colleagues to the office in order to continue to support flexible working.
Microsoft Managed Desktop is also being deployed to help with end-to-end device management, updates, and security monitoring, allowing employees to securely access the company’s network.
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