The Pakistan Telecommunication Authority (PTA) penalized the Cellular Mobile Operators (CMOs) Rs. 6.4 million for providing subpar customer service.
According to PTA documents, just 16 percent of the Rs 39.9 million penalties imposed on CMOs has been paid. The telecoms authority also mentioned in the documents that it had sent CMOs 26 show-cause letters for insufficient QoS.
CMOs have requested the remaining Rs 33.5 million in their applications. The instances stated earlier “Involved courts are still deciding cases.
PTA periodically checks Pakistan’s mobile services, including signal strength and quality. Telecom businesses are informed of the survey by the regulator “s results in order to make any necessary modifications.
In addition to the QoS survey, PTA offers a platform for customer complaints about utilizing mobile services.
PTA has carried out a QoS study in 15 towns and 8 highways across Pakistan, including Gilgit Baltistan and AJK. During the survey, the authorities evaluated the authorized Key Performance Indicators (KPIs) for voice, network availability, SMS, and mobile broadband/data using a cutting-edge automated QoS Monitoring & Benchmarking Tool. Considering each KPI “CMOs were scored from 1 to 15 in mobile Network Reach and Voice Services based on their degree of compliance with the threshold mentioned in the applicable licenses and QoS Regulations.
Based on the poll “According to the results, CMOs adhere to online services to a high degree. However, it was found that the SMS and voice KPIs for Punjab, Sindh, KPK, Balochistan, and AJK were below the acceptable level.
To read our blog on “PTA sets Three goals for Cyber Security in the Telecom sector,” click here.
