Mobile telephone banking users are on the upward shove in Pakistan as extra than 5 million users have been registered until now. During the ultimate year, a good-looking growth in numbers was once viewed in user bills and utility of the banking services.
According to the State Bank of Pakistan , 23 banks are currently presenting cellular smartphone banking facility to their customers’ with the variety of registered customers crossing the 5 million user mark throughout the modern fiscal year.
These customers processed 11.9 million transactions valued at Rs. 271.3 billion the usage of mobile banking apps in Jan-Mar 2019 quarter.
In Pakistan, 27 banks are currently offering Internet Banking provider with the wide variety of registered Internet Banking users accomplishing 3.1 million. During the quarter below review, 8.6 million transactions valued at Rs.362.3 billion were processed via Internet Banking.
In total, 22 banks are offering banking services thru name center/IVR with a registered user-base of 30.8 million. During the quarter below review, sixty six thousand transactions amounting to Rs.2.3 billion had been processed by way of Call Centers/ IVR Banking.
Although the registered client base is high, the transactional extent and the value in comparison to Internet and Mobile banking transactions does propose that clients are nonetheless now not inclined towards the use of the banking services thru name center/IVR on a routine basis. This is also substantiated from the fact that the transactional volume has decreased with the aid of 8.5%.