WASA water connections in Lahore just got much easier to apply for. The Punjab Information Technology Board (PITB) has added the Water and Sanitation Agency’s new connection service to both its e-Khidmat Centres in the city. Whether you need a residential or a commercial connection, you can now walk into one of these centres, submit your application, and skip the long back-and-forth with different WASA offices.
What the WASA Water Connections Launch Means for Lahore
For years, getting a new WASA water connection in Lahore meant visiting the Sub Divisional Officer’s office in your area, collecting forms, submitting documents, and then following up across multiple counters. That process was slow and often required more than one trip. The new arrangement changes that.
PITB has now made it possible to apply for new WASA water connections, both residential and commercial, from a single window at the e-Khidmat Centres. The application process is faster and more streamlined, with everything handled in one place. PITB Chairman Faisal Yousaf said the goal is to give citizens access to a wider range of government services under one roof, so they do not have to run between offices.
The move is part of Punjab’s bigger push to bring more civic services under the digital governance umbrella, and it is a practical step forward, not just a policy announcement.
Where Are the e-Khidmat Centres in Lahore?
PITB runs two e-Khidmat Centres in Lahore. Both are open from 9:00 am to 10:00 pm, Monday to Saturday. The extended hours are a clear benefit for working-class citizens who cannot easily take time off during normal office hours to deal with paperwork.
The centres already offer a large set of government services, including domicile certificates, birth and death records, driving licences, vehicle registration, and marriage or divorce certificates. Adding WASA water connections to this list makes the centres even more useful for everyday life in the city.
How Big Is the e-Khidmat Network Across Punjab?
The e-Khidmat Maraakaz network is bigger than most people realise. PITB runs these centres across 13 districts in Punjab, covering services from more than a dozen government departments. The network has already automated over 152 government services, and that number keeps growing as new additions like WASA are brought in.
The system is built around a one-window model. Instead of going to separate offices for each task, citizens can get documentation done and verified at a single counter. Applications are tracked digitally, and the 2026 version of the system supports online token booking to cut waiting time at the counter.
This is not the first expansion either. PITB has previously added Punjab Police services, NADRA services in Gujranwala, and other department-specific functions to the network. Each addition reduces the friction citizens face when dealing with government paperwork.
Why Digitising Civic Infrastructure Matters in Pakistan
Utility connections like water and sewerage have historically been among the most frustrating services to access in Pakistani cities. They involve multiple departments, field visits, fee payments, and approvals, often spread over weeks. Digitising even the application stage removes a real burden for ordinary people.
There is also a transparency benefit. When applications go through a centralised digital system, there is a clear record of each submission. This reduces the opportunity for delays caused by lost paperwork or unofficial demands at the counter.
Punjab’s e-governance model has drawn attention from other provinces too. PITB’s work on digital services has been studied and, in some cases, replicated in other parts of Pakistan, showing that a well-run provincial IT board can set standards the rest of the country follows.
For Lahore specifically, where WASA serves millions of households and thousands of commercial properties, making the connection process easier is a direct quality-of-life improvement. New housing colonies, small shops, and commercial buildings all need water connections to start operating legally. Removing the administrative bottleneck helps those projects move faster.
You can find details about e-Khidmat Centre services and locations on the official PITB website. For information about WASA’s services and connection requirements, visit the WASA Lahore official portal.
Frequently Asked Questions
Can I apply for a new WASA water connection at e-Khidmat Centres?
Yes. Both e-Khidmat Centres in Lahore now accept applications for new WASA water connections, covering both residential and commercial properties. You do not need to visit a WASA divisional office to start the process.
What are the opening hours of the e-Khidmat Centres in Lahore?
The centres are open from 9:00 am to 10:00 pm, Monday to Saturday. The late closing time is useful for people who work during normal government office hours.
How many services do e-Khidmat Centres offer across Punjab?
The PITB e-Khidmat Maraakaz network covers 13 districts in Punjab and has automated more than 152 government services. These include documents from departments like NADRA, Punjab Police, Excise, and now WASA.
Do I still need to contact a WASA Sub Divisional Officer for a new connection?
For citizens in Lahore, the new arrangement means the application can now be submitted at an e-Khidmat Centre instead of going directly to a WASA Sub Divisional Officer’s office. The centre handles the paperwork and submission in one place, simplifying the process significantly.
