NAYATel has informed its customers about a planned network maintenance activity scheduled for January 7, 2026. The company stated that this maintenance is necessary to improve network reliability and ensure smooth service in the future. During this time, users may notice slower internet or temporary interruptions while upgrades are being carefully carried out.
Maintenance Time and Affected Location
The maintenance will begin at 12:00 AM and continue until 2:00 PM, lasting 14 hours. All NAYATel services at a specific Islamabad site will be affected. The impacted location is Aaronazlam, Office No. NA, 1st floor, Khuda Dad Plaza, near Amazon Plaza on GT Road, Islamabad. Customers in this area are likely to face service interruptions.
Possible Service Impact for Users
During the maintenance window, internet speeds may slow down, or services may become unavailable. NAYATel explained that such disruptions are temporary but necessary to maintain network stability. The company apologized for the inconvenience and advised customers to plan their online activities accordingly during the maintenance hours.
Nationwide Internet Slowdown Explained
NAYATel also reported a separate issue affecting internet performance across Pakistan. One of the country’s two upstream providers is experiencing degradation, slowing a large portion of internet traffic nationwide. This issue may affect browsing, streaming, and other online services nationwide.
Support Channels and Company Assurance
The technical team is monitoring both situations closely and working with the upstream provider to restore regular service. No exact timeline has been shared yet. Customers are encouraged to use the My NAYATel App or Customer Portal for quick support. NAYATel assured users that updates will be provided once services stabilize.
