Pakistan has officially launched a state-of-the-art real-time passport monitoring system called SHIKRA (Secure Hybrid Intelligence for Knowledge-Based Response Analytics). The system was inaugurated by Federal Interior Minister Mohsin Naqvi at the Directorate General of Immigration & Passports in Islamabad on 26 January 2026.
The purpose of SHIKRA is to digitally monitor, manage, and streamline passport operations across Pakistan and its overseas missions, providing transparency, accountability, and efficiency to both officials and citizens.
Key Features
- Real-Time Tracking: Every passport application can be tracked from submission to delivery, including overseas missions.
- 24/7 Monitoring Room: Dedicated control room operational around the clock to supervise processes.
- Digital Dashboard: Integrated dashboard monitors applications, printing, deliveries, staff performance, and machine status.
- Emergency Travel Documents: Digitized system for quick issuance of travel documents in emergencies.
- Security Compliance: Passport features upgraded in line with ICAO international standards.
Benefits
- Transparency & Accountability: Officials and citizens can monitor the status of applications.
- Efficiency & Speed: Faster processing and delivery of passports.
- Backlog Management: Quick identification and resolution of delays or issues.
- Enhanced Service Delivery: Citizens benefit from a modern, digitized, and reliable passport issuance system.
Implementation & Impact
- The system is fully operational across Pakistan and its overseas missions.
- Staff and machines are continuously monitored to ensure optimal performance.
- The system provides real-time analytics to improve workflow and reduce errors.
- Citizens can expect faster response times and more reliable service.
Conclusion
The launch of the real-time passport monitoring system (SHIKRA) marks a major step in modernizing Pakistan’s passport services. By integrating digital monitoring, transparency, and efficiency, it enhances the overall service experience for citizens and strengthens operational management at DG Immigration & Passports.
