The Federal Board of Revenue (FBR) has launched an advanced AI-powered Digital Assistant to support taxpayers across Pakistan. This innovative chatbot, now available at chat.fbr.gov.pk, aims to make tax communication faster and easier. With its user-friendly design, the assistant provides quick answers to common questions, reducing the need for physical visits and long waiting times at FBR offices nationwide.
Designed for Instant Support and Efficiency
The AI chatbot serves as a digital helper that guides users through basic tax-related concerns. It can answer questions, share useful information, and provide assistance regarding FBR services. This move represents a huge step toward simplifying complex tax procedures. Users can access it from anywhere, ensuring constant support and convenience at their fingertips, reflecting FBR’s focus on improving taxpayer experiences through technology.
First Beta Release Focused on Accessibility
According to the FBR, this chatbot is currently in its first public beta version, which allows users to test its core functions. The early release aims to collect feedback for future improvements. The organization plans to make regular updates, adding more advanced tools and features. This shows FBR’s long-term commitment to creating a more efficient, transparent, and digital-friendly environment for all taxpayers in Pakistan.
A Step Toward E-Governance and Transparency
An FBR spokesperson said the AI assistant represents a “new chapter in digital facilitation,” helping people find essential tax details anytime, anywhere. This project is part of the government’s wider goal of promoting e-governance and improving access to public services. By embracing artificial intelligence, the FBR is paving the way for a smarter and more transparent tax system across the country.
Making Tax Processes Simpler and Faster
Through this digital assistant, the FBR hopes to make tax management less confusing for citizens. The AI system minimizes human errors and speeds up responses, reducing frustration for individuals and businesses. As it evolves, the chatbot will become even more interactive and personalized, offering users specific guidance on their tax matters, making compliance smoother, and encouraging more people to engage with digital tax solutions.
Future Plans and Expansion Ahead
The FBR’s AI-powered chatbot marks a key milestone in Pakistan’s digital journey. In the coming months, the system will be upgraded with advanced features like personalized taxpayer assistance, voice-based support, and smart data analysis. By continuing to innovate, the FBR is turning its vision of a modern, accessible, and efficient tax system into a reality, helping citizens feel more connected and confident in their digital interactions.
