DEWA invests in Metaverse technology to implement and improve its ongoing and upcoming initiatives, which helps to increase stakeholder satisfaction, and company growth, boost productivity, and cut costs.
This was revealed at a meeting of DEWA’s Digital Transformation Steering Committee, where McKinsey also participated and presented the report on the Digital Quotient Assessment 2022, emphasizing that DEWA has maintained its position as a leading utility company in the world when it comes to digital innovation.
“At DEWA, we work to improve our use of Fourth Industrial Revolution technologies, including the Metaverse, which is a key pillar and a new way of working in all crucial sectors. We want to harness this technology to find new opportunities and offer creative solutions that speed up growth and improve Dubai’s position in the region and around the world. This advances the goals of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates and Ruler of Dubai, to use artificial intelligence and digital technology to enhance performance and the quality of life for all.
In order to increase Dubai’s success in this area, Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, launched the Dubai Metaverse Strategy, which aims to make Dubai one of the top 10 metaverse economies as well as a global hub for the metaverse community.
Seven projects utilising Metaverse technology were examined during the meeting. These include the first of its type in the area, the Customer Service Center, which enables users to contact with Customer Care Center workers to resolve their issues and carry out transactions online. Users of DEWA Workplace can roam about the DEWA premises and have meetings there.
Users of DEWA Future Lab may have brainstorming sessions, talk about problems, and come up with the best solutions utilising innovation tools in a virtual environment. First aid and fire safety practises are basically introduced in this course. Solar panel repair and report generation are all done by MetaDrone utilising VR. New hires may access virtual information on DEWA’s vision and goals through DEWA Onboarding.
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