In November 2022, the Pakistan Telecommunication Authority (PTA) received 13,099 complaints from customers of various telecom carriers and cellular operators, of which 98 percent were settled.
According to the monthly data, complaints were made in November against a number of telecom companies, including cellular mobile operators (CMOs), Pakistan Telecommunications Company Limited (PTCL), long-distance international operators (LDI), wireless local loop operators (WLL), and internet service providers (ISPs).
The majority of the total telecom customer base consists of cellular mobile users. As a result, this portion receives the most complaints. By November, there had been 12,576 complaints against CMOs, 12,443 of which had been resolved (about 98 percent).
The PTA data shows that 5,779 complaints were made against Jazz, of which 5,761 (99 percent) were settled. Furthermore, 2,452 (99 percent) of the 2,471 complaints made against Telenor were handled.
Similar to this, 3,019 complaints were made against Zong, and 2,988 (99 percent) of them were resolved. Ufone received 1,305 complaints in all, 1,240 of which (or 95 percent) were handled.
Additionally, PTA received 150 complaints about basic telephone, of which 110 were resolved in November for a 73 percent resolution rate. Furthermore, 271 (74 percent) of the 362 complaints made against ISPs were resolved.
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