In January 2024, the Pakistan Telecommunication Authority (PTA) received 19,160 complaints from telecom consumers against various telecom and cellular companies, with 19,031 (99.3 percent) addressed.
Official data from sources
According to official data, complaints were filed against a variety of telecom operators in January, including cellular mobile operators (CMOs), Pakistan Telecommunication Company Limited (PTCL), long-distance international (LDI) operators, wireless local loop (WLL) operators, and internet service providers (ISPs).
Cellular mobile subscribers make up a significant portion of the overall telecom subscriber base. Thus, this portion receives the most complaints. By January, the total number of complaints against CMOs had reached 18,624, with 18,515 (99.4 percent) answered.
According to PTA data, 7,968 complaints were submitted against Jazz, with 7.951 (99.8%) settled. Furthermore, 3,132 complaints were received against Telenor, with 3,091 (98.7 percent) addressed.
Similarly, 5,237 complaints were filed against Zong, of which 5,218 (99.6 percent) were resolved. A total of 2,257 complaints were received against Ufone, with 2.226 (98.6 percent) settled.
The PTA also received 171 complaints about basic telephone, of which 168 were resolved in January at a rate of 98.2 percent. Furthermore, 351 complaints were received against ISPs, with 335 (95.4 percent) answered.
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