Records shows that PTA has handled 37% of the complaints it has received. The Pakistan Telecommunication Authority PTA has fully or partially handled 37.4% of customer complaints.
There was incomplete information in 12.3% of all complaints received by the authority, as stated in the document. Due to missing information and other factors, PTA eliminated 4.8% of complaints. In the past two years, the regulatory body has dealt with 99.5% of consumer complaints. Out of 397,197 complaints received in 2021-23, PTA has resolved 399,232.
PTA has resolved maximum complains
The PTA reportedly responded to all 100 complaints it received last year. In the fiscal year 2021–2022, PTA responded to 218,630 out of a total of 218,630 complaints. The document claims that in 2022-23, the authority dealt with 178,549 complaints out of a total of 180,602.
The department is also present on the Prime Minister’s website to address citizen concerns. On the Pakistan Citizen Portal, PTA has a complaint resolution record of 99.4 percent. Sixty percent of PM citizen portal users are satisfied with PTA’s response.
PTA claims that its complaints system is user-driven, open to the public, and usable by anyone who uses a telecom service. During business hours, seven days a week, you can call the toll-free number 0800-55055 to report a problem. The PTA has a website and email address specifically for complaints, so you can submit yours there as well.
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