Amazon finally joined the artificial intelligence (AI) chatbot trend, though it took some time.
The company recently unveiled its AI Chatbot, which goes by the name “Q” (possibly a nod to the clever technological device seen in the James Bond movies).
Amazon Announces Its Own AI Chatbot Named “Q”
Employees in a variety of industries, including IT, software, customer service, and more, can ask questions unique to their companies using Q.
It can locate information from hundreds of company documents, explain programming code, and summarize meetings.
Q unveiled shortly after Elon Musk revealed that his own “sarcastic” AI bot, Grok, will incorporate into X (formerly known as Twitter).
Similar to ChatGPT Enterprise, the version of ChatGPT designed for employees, Amazon claims that the new assistant designed exclusively for work and can customize to a customer’s company.
Q Limited Access
Q currently limited to Connect (Amazon’s contact center service) customers in certain US regions, but it will soon expand to additional services and nations.
Amazon itself, the pharmaceutical company Gilead, the IT firm Accenture, and the massive automaker BMW are just a few of the businesses that currently use Q.
Using the information and knowledge found in your company’s information repositories, code, and enterprise systems, Q can help you solve problems, generate content, and take action.
It can also help you get quick, pertinent answers to urgent questions, according to the company.
“When you chat with Amazon Q, it provides immediate, relevant information and advice to help streamline tasks, speed decision-making, and help spark creativity and innovation at work.”
AI Chatbot Q Expertise
Q can access a multitude of pertinent answers for a business by connecting to its data, information, and systems; however, these answers are confidential and not made public.
Workers can inquire about topics they previously would have needed to look up from various sources, like Dropbox, Microsoft 365, and Google Drive, sparing them the tiresome chore of looking through numerous documents.
Q will help a business save time and become more productive in this way.
Despite the fact that it can also accomplish the kinds of tasks for which the general public already uses ChatGPT.
Q can assist with a variety of tasks, including writing emails, creating agendas for meetings, summarizing documents, and producing blog posts.
Security and Privacy
Q “built with security and privacy in mind,” according to Amazon, which also stated that it never uses business customer content “to train its underlying models.”
To put it another way, Q is not trained on any sensitive company data, and it only obtains access to company data via a secure Amazon service account.
It comes in the wake of the controversy surrounding OpenAI, the company behind ChatGPT, which is being sued for allegedly violating copyright laws by ‘ingesting’ books without authorization.
Following the enormous success of ChatGPT launched a year ago, Amazon is the most recent tech company to join the chatbot wave.
To read our blog on “WhatsApp AI chatbot shortcut unveils in its Beta version,” click here.
